Here is a list of the answers to the most common questions we receive. Please browse through them to see if the answer will solve your inquiry. If not, please feel free to contact us.
Q: I don't know exactly what I want...may I speak to someone
first?
Q: I live outside the United States and want to purchase from your online store - may I?
Q: Where's my order?
Q: I'm having trouble placing an order online, what should I do?
Q: How do I redeem a gift certificate code that I received via email?
Q: I ordered the wrong product - how do I setup a return?
Q: I didn't receive the product I ordered - how do I setup a return or exchange?
Q: My package arrived damaged - how do I get a replacement and my money back?
Q: I purchased a product from the TaylorMade Golf r7 Accessories Store and it broke or does not work properly. What happens now?
Q: What is TMaG Interactive, LLC?
Q: I don't know exactly what I want…may I speak to someone first?
A: Yes, absolutely. Please contact
us.
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Q: I live outside the United States and want to purchase from your online store - may I?
A: We apologize, but we only serve the United States at this time. Please
contact your local TaylorMade
retailer.
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Q: Where's my order?
A: Most orders ship within two business days (we do not ship on weekends or holidays), and we will do our best to rush out any orders placed with the UPS Next Day Air or UPS 2nd Day Air shipping option.
For inquiries about your order status, please contact us and provide us with the order number from your email confirmation. Please allow sufficient time (usually one business day) for your order process before contacting us about its status.
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Q: I'm having trouble placing an order online, what should I do?
A: You must enable your Internet browser to accept cookies and JavaScript code or our website may not function properly. You might also try using the Microsoft Internet Explorer web browser (preferably version 6.0 or newer. A download is available from Microsoft. Please note that we do not sponsor or warrant third party software products, and the foregoing suggestions and links are provided for convenience only.
As a last resort, you may also place an order with us over the telephone by calling us at 800.395.9155 Monday-Friday from 6am to 5pm Pacific Time.
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Q: How do I redeem a gift certificate code that I received via email?
A: Add the item you wish to redeem the gift certificate code for to your shopping
cart. Upon checkout in the step labeled "Payment," enter your unique gift
certificate code into the box labeled, "Coupon or Promotional Code."
Make sure that you enter the complete code, starting with the "@"
sign. If you've received more than one gift certificate code, you can enter
all the codes separated by commas. If the amount of the gift certificate covers
the entire cost of your order, you won't need to enter your credit/debit card
information. However, if the gift certificate amount doesn't cover your entire
order cost, you will be required to pay the remaining balance by credit/debit
card.
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Q: I ordered the wrong product - how do I setup a return?
A: Unused items may be returned, although a restocking fee of 15% with a minimum
of $10.00 applies and you are responsible for return freight costs unless
we shipped you the wrong product. Please contact
us to setup a Return Authorization first.
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Q: I didn't receive the product I ordered - how do I setup a return or exchange?
A: If we sent you the wrong product, we're very sorry. We will setup an immediate
return or exchange with no restocking fee, and we will pay for the return
freight. Please contact us
to setup a Return Authorization first.
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Q: My package arrived damaged - how do I get a replacement and my money back?
A: That is an issue for you to resolve with UPS first. The UPS website
has handy information on how to process a claim with them, and they usually
resolve claims in five business days. We suggest that you resolve your claim
with UPS before contacting us to arrange for a replacement, but you may order
a replacement product from us without waiting if you wish. We will not accept
a return for products purchased from us that were damaged in transit by the
carrier.
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Q: I purchased a product from the TaylorMade Golf r7 Accessories Store and it broke or does not work properly. What happens now?
A: Please review the TaylorMade Golf product warranty policy at taylormadegolf.com.
If the warranty applies to your purchase and you purchased it from the TaylorMade
Golf r7 Accessories Store, please contact
us to file a warranty claim.
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Q: What is TMaG Interactive, LLC?
A: TMaG Interactive, LLC is a wholly-owned subsidiary of Taylor Made Golf Company, Inc. which does business as TaylorMade-adidas Golf Company. We manage their online eCommerce ventures.
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